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Full Time
New York
Posted 3 months ago
Full job description
  • 1+ years of software development, or 1+ years of technical support experience
  • Experience troubleshooting and debugging technical systems
  • Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or a minimum of 1+ years of related professional and/or military experience and knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related) or experience with OS administration (boot process, filesystems) and troubleshooting disk space issues, booting issues and OS logs.
As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world- wide markets. In this role, engineers provide Technical Support to various Linux services that focus on AWS Compute Technologies such as EC2 Core/Linux, Elastic Block Store (EBS), LightSail, ElastiCache, Outposts, Systems Manager and many other services that enable customers to run their workloads on AWS. Engineers develop Subject Matter Expertise in one or more areas of the above services. Engineers also collaborate with internal teams to provide the required support services to AWS customers. In this role, engineers interact with customers that reach out to AWS via email or Chat or Phone. In addition, engineers also work on team functions and projects and continually work on improving operational efficiency. Key job responsibilities Your day as a Cloud Support Engineer will include, but not be limited to, the following activities.
  • You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
  • You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
  • You will leverage your customer support experience to provide feedback to internal our teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
  • You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
  • You will act as interviewer in hiring processes, and coach/mentor new team members. This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday. A day in the life Your day as a Cloud Support Engineer will include, but not be limited to, the following activities.
  • You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
  • You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
  • You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
  • You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
  • You will act as interviewer in hiring processes, and coach/mentor new team members. This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.

Job Features

Job Category

IT

Full job description 1+ years of software development, or 1+ years of technical support experience Experience troubleshooting and debugging technical systems Bachelor’s degree in Engineering/Compute...View more

Full Time
New York
Posted 3 months ago

Position Summary:

The Programmer/Reports Developer reports directly to the Vice President, Enterprise Architecture. This position demands versatility, as the ideal candidate will be tasked with a diverse array of responsibilities. They must possess strong programming skills for developing and maintaining reports utilizing tools like Microsoft PowerBI and Oracle Business Intelligence Applications (OBIA) and demonstrate proficiency in various database programming tasks such as SQL/PLSQL development and object-oriented programming. Additionally, the role entails data analysis and the potential utilization of ETL tools like Oracle Data Integrator (ODI). The ideal candidate must demonstrate a proactive attitude towards technology adoption. With a strong emphasis on innovation, they should be eager to explore and implement emerging technologies such as artificial intelligence and Microsoft Copilot. By actively seeking opportunities to integrate these advancements into the organization's systems, the candidate will contribute to enhancing processes and services. This role offers a unique chance to stay ahead of industry trends, positioning the organization at the forefront of technological advancements. Moreover, adaptability and flexibility are essential attributes for success in this role. The candidate must be adept at navigating changing requirements and effectively multitasking, all while prioritizing workload based on business needs. Furthermore, a willingness to continually learn and adapt to new technologies is paramount, with the expectation of acquiring knowledge in areas such as DevOps practices and version control systems like GitHub.
Area of Talent: Information Technology/Affordable Housing
Position Type: Full Time/Exempt
Salary Range: $110,000 - $120,000
Location: NYC/Financial District
Job Responsibilities:
  • Develop and maintain reports using tools like Microsoft PowerBI, Oracle Business Intelligence Applications (OBIA), Oracle Business Intelligence Enterprise Edition (OBIEE), and other data visualization platforms.
  • Perform database programming tasks, including SQL/PLSQL development and object-oriented programming.
  • Perform general scripting and programming tasks in a variety of language as the need arises.
  • Conduct data analysis to support business requirements.
  • Collaborate with stakeholders to gather report requirements and ensure accuracy and relevance of reports.
  • Explore and implement new technologies and methodologies to improve report development processes.
  • Potentially work with ETL tools like ODI for data integration and transformation tasks.
  • Interface with various APIs to facilitate movement of data between applications and databases.
  • Communicate effectively with internal IT partners and end users to ensure understanding and compliance with report requirements.
Required Qualifications:
  • Bachelor’s degree in computer science or a related field
  • 5+ years of experience working in application development
  • Proficiency in report development using tools like PowerBI, OBIA, OBIEE and data visualization.
  • Strong SQL/PLSQL database programming skills.
  • Strong Object-oriented programming skills.
  • Sound knowledge of Oracle and SQL Server databases.
  • Knack for data analysis.
  • Familiarity with ETL tools like Oracle Data Integrator would be a plus.
  • Willingness to learn new and upcoming technologies such as AI, Microsoft Copilot, and Oracle Data Integrator.
  • Knowledge of DevOps practices.
  • Experience with version control systems like GitHub.
  • Experience with Oracle Financial ERP modules is preferred.
Preferred Qualifications: (if any)
  • Relevant IT certifications a plus.
  • Experience with cloud platforms such as Azure and Oracle Cloud.

Job Features

Job Category

IT

Position Summary: The Programmer/Reports Developer reports directly to the Vice President, Enterprise Architecture. This position demands versatility, as the ideal candidate will be tasked with a dive...View more

Full Time
New York
Posted 3 months ago

Full job description

Our values start with our people, join a team that values you! We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience:
  • Success. Our winning team pursues excellence while learning and evolving
  • Career growth. We develop industry leading talent because Ross grows when our people grow
  • Teamwork. We work together to solve the hard problems and find the right solution
  • Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. About this opportunity... The Merchant Operations Analyst will assist with maintenance of key department documents and reporting. Work closely with the Manager, Merch Ops and leadership team to transform data into critical information and knowledge. Create, conduct and deliver standardized and ad hoc reports to support business needs. The Analyst position will be responsible for maintaining and updating established templates and delivering according to the team calendar as well as building new reports and templates to support ad-hoc questions as they relate to the operational side of the business. Work on projects, track/deliver/monitor/report on milestones, data visualization, reporting insights that directly impact the project or business. Perform data analysis using disparate sources of information to report on key metrics and health of the business. This individual needs to be a good communicator and have strong technical/functional skills. The base salary range for this role is $63,000 - $73,000. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location. What you will do and what you will learn...
  • Use Excel tools to produce relevant reports for all levels of the organization based on the project or ad hoc request. Analyze data to identify trends and root causes in merchant controlled processes. Summarize and prepare findings for both executive and operational team use.
  • Perform ad hoc data pulls and analysis to solve one-off data inquiries. This includes using existing reporting tools (e.g. RDW) as well as learning potentially new tools.
  • Support the business in understanding and assessing new tools and reporting needs for the Merch Ops team. This includes determining ways to improve existing tools and reports, create job aides to support report use, and provide ideas for what new insights and analytics are needed.
  • Identify opportunities to improve the end-to-end reporting process. Look for ways to improve the speed and quality that information is pulled and delivered. Partner with the Manager to implement changes, as needed.
Deliver accurate and timely pre-established Daily/Weekly/Monthly reporting to the organization.
  • Communicate exceptions when necessary (e.g., publish a summary of key callouts from multiple reports).
What you need to be successful... Strong communication skills: You can "read the situation" you actively listen, ask clarifying questions, confidently share your point of view, and demonstrate the ability to build relationships.
  • Flexibility: You can pivot and are adaptable, and receptive to feedback.
  • Results Driven: You are tenacious, and achievement focused. You can prioritize your work and deliver it with accuracy.
  • Intellectually curious: You can analyze and draw conclusions, are a critical thinker, and see the big picture.
  • Resilient: You are persistent and persuasive. You stay focused on your goals and finding creative solutions to problems.
  • Strong excel and analytical skills
  • Analytical Driving a business depends on strong analytical, conceptual, and Mindset: retail math and reporting skills.
  • Business Acumen: Demonstrating an understanding of quality standards relative to analysis of data and statistics in a retail environment.
Bachelor's Degree or equivalent working experience Perks and Benefits of joining our team... Our Associates are at the heart of everything we do and we're proud to offer a range of benefits that reflect how much we value their contributions. Here's a peek into what you can expect as an eligible Ross Associate:
  • A broad range of affordable health insurance options & personal medical plan concierge
  • 401(k) with employer match and Life insurance
Ample PTO including accrued vacation, paid holidays, diversity day, summer Fridays and the ability to purchase additional vacation.
  • Employee stock purchase plan
  • Access to health and wellness benefits such as BetterHelp and Headspace
  • Charitable donations matched by Ross Stores Foundation
  • And more....
  • benefits vary by level and position and are subject to change

Job Features

Job Category

ERP

Full job description Our values start with our people, join a team that values you! We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and gr...View more

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